Tourism and Hospitality Management

The Program covers the following topics:

  • Consumer needs in the hospitality/tourism industry
    services required to fulfil customer needs
  • Components of the hotel, restaurant and tourism industries
  • Issues and trends facing the hotel, restaurant, and tourism industries today
  • Operational and management structure for various types of hospitality/tourism facilities
  • Basic management concepts and formulating a managerial frame of reference.
  • Career paths and professional challenges in the hospitality/tourism industry
  • Interrelationship of travel, tourism and the hospitality industry
  • Concept of service management
  • Current events that have an impact on the hospitality/tourism industry

Duration: 2 days

Location: In-house


  • Face-to-face interaction (Trainee2Trainer and Trainee2Trainee)
  • The real-time commitment to action
  • Life skills practice with feedback
  • Case studies/role-plays/scenarios
  • Video materials
  • Training class size: 14-18


Country Specific Rates apply.


A Training Certificate is awarded.

For a group of five modules, a mini-MBA certificate (non-degree) is awarded.

Program revised: 30/01/2022