The Program covers the following topics:

  • The objectives of communication
  • Verbal and Non-verbal communication
  • Conflict between verbal and non-verbal communication
  • The context or situation
  • Barriers to communication
  • Asking questions
  • Planning the message
  • Basic speaking skills
  • Qualities to aim for when speaking
  • Listening
  • Reasons for improving listening
  • Telephone problems
  • Writing

Duration: 2 days

Location: In-house


  • Face-to-face interaction (Trainee2Trainer and Trainee2Trainee)
  • The real-time commitment to action
  • Life skills practice with feedback
  • Case studies/role-plays/scenarios
  • Video materials
  • Training class size: 14-18


Country Specific Rates apply.


A Training Certificate is awarded.

For a group of five modules, a mini-MBA certificate (non-degree) is awarded.

Program revised: 30/01/2022